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Legal Advice Online : FAQs

Q: Is Expert Answers an Approved Service?

A: Expert Answers is a Corporate Affiliate Member of the Trading Standards Institute (number 025143) and is the only online solicitors advice service approved and used by Trading Standards in England & Wales.

Q: Do I have to pay money before I get an answer?

A: Yes. You decide how much you wish to pay for independent legal advice. You then make a 'good faith' payment. Your payment is held in our PayPal account and is only debited from this account by Expert Answers once you have clicked to " accept the full answer" from the Expert answering your question.

“We do have a 100% satisfaction guarantee policy however, please see the question on obtaining a refund further down this page.”

Free legal advice:
You will receive an answer in two parts 'a SUMMARY answer' and the 'FULL answer'. If the summary answer answers your question you can ask for a full refund. If you do not click to 'ACCEPT' the full answer you can request your payment is refunded in full.

If you click to 'ACCEPT' the full answer you will see a more detailed answer you can also ask for additional information and clarification and have one to one with the Expert answering your question at no additional cost. If you want completely free legal advice you may wish to visit our free legal resource to see if one our articles wil answer your question. We are adding new articles all the time so you may want check back often.

Q: How secure is my information?

A: Expert Answers complies with all 8 principles of the Data Protection Act. Any information supplied will be handled with care and the highest levels of security. Your personal data will be stored in the UK. Any information supplied by you will only be used to administer your relationship with Expert Answers. We do not sell or trade data with any third parties, unless you ask us to in writing. Experts don't know who you are and you don't know who they are.

Our ask a solicitor advice service is totally confidential anonymous and secure. Feedback from our users tells us they can be more candid when asking a question knowing our service is both anonymous and confidential.

We do not need to know your name as we do not feel it necessary in order to answer your question. We treat your information with utmost confidence and security.

Beware of a website asking for your details before they have even answered your question. In our (considerable) experience these websites are capturing your data to sell to third parties and known as lead generation.

The only thing we require is a valid email address in order to send you notifications when your answer is ready.

Q. How do I obtain a refund?

A. Your payment is held in our PayPal account and payment is only debited by Expert Answers once you have clicked to "accept" the full answer from the Expert dealing with your question. If you do not click "accept" the full answer you can request your payment is refunded in full. Use the form on our contact page and select refund from the drop down menu.

N.B Please note we will not refund once you have accepted the full answer unless:

a. the Experts answer is in incomplete
b. the Experts answer is totally and wholly incorrect (we will not refund because the experts answer is not one you wanted)

Q: Who are Expert Answers?

A: Expert Answers was developed by two experienced UK solicitors and a consultant in ecommerce. The founders of the business felt that there was an easier way to get advice from solicitors online to legal questions at an affordable price If you need a solicitor now you can get 24 hour legal advice from Expert Answers.

Q: What type of questions can you answer?

A: Expert Answers has legal Experts covering all areas of UK law including the following areas:
Residency order, employment law, grounds for divorce, commercial lawyer, problem neighbours, landlord advice, tenants rights, legal rights, consumer rights, parental rights and much more...

Q: Where are Expert Answers based?

A: Expert Answers is a UK based company registered in England & Wales, whose registered office is in Flintshire. There are other questions and answer sites on the internet, before parting with your hard earned money ensure you know where they are based.

Q: Who really answers my questions?

A: Your questions will be answered by legal experts qualified in their particular field. All experts on Expert Answers credentials are verified by us once we are confident they have the skills required then and only then will they be allowed to answer questions. Unlike other free legal advice sites, who often deliver answers by unqualified teenagers using scripts, all of our legal professionals are fully qualified and experienced in their specialist area of law.  Expert Answers has only the highest calibre experts to answer your questions, and our team includes some of the best solicitors and barristers in the UK to help answer many legal queries.

Expert Answers is the only question and answer website in the UK that is owned, managed and moderated by practicing solicitors.

For any area of UK law, you will find we have some of the best solicitors waiting to answer your questions.

Q: How do I know the answer given by an Expert is correct?

A: Law is a complex area, and it is certainly open to interpretation. For many questions there is simply not a single definitive answer. Therefore, Expert advice can vary considerably. Each solicitor will have their own way of dealing with a particular issue. Just because you receive two different answers doesn’t mean to say that one of them is incorrect. Its just because the law has been interpreted and applied in a different way. You are certainly free to ask two Experts on our website the same question to see whether the opinions are the same or whether they differ. If the opinions are the same we would kindly ask that you accept the answers for at least one of them in full.

Q: How long will it take for me to get an answer?

A: Sometimes answers come back within minutes if an Expert with the knowledge you are looking for happens to be online when you post your question. We aim to have all questions answered within two to three hours and in any event within twenty four hours at the latest. Your question may require additional research or the Expert may require additional information.

Used by:

Our Experts


LLB Law 2004,LLM Law 2005, Qualified Barrister 2006, Qualified Solicitor 2009, Member of Police Representative Scheme 2009, of Criminal Litigation Accreditation Scheme 2010.

All our Experts credentials are Checked and verified against the SRA & Bar Council registers.

Registered with the Information Commissioner under the Data Protection Act: No. Z1588806.
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