Q: Is Expert Answers an Approved Service?
A: Expert Answers is a Corporate Affiliate Member of the Trading Standards Institute (number 025143) and is the only online legal advice service approved and used by Trading Standards in England & Wales.
Q: Do I have to pay money before I get an answer?
A: Yes. You decide how much you wish to pay for an answer. You then make a 'good faith' payment. Your payment is held in a escrow account by PayPal and is only paid to Expert Answers once you have clicked to " accept" the full answer from one of our experts.
Free legal advice:
You will receive an answer in two parts 'a SUMMARY answer' and the 'FULL answer'. If the summary answer answers your question you can ask for a refund. If you do not click to 'ACCEPT' the full answer you can request your payment is refunded in full. If you click to 'ACCEPT' the full answer you will see a more detailed answer you can also ask for additional information and clarification and have one to one with the Expert answering your question at no additional costs.
Q: How secure is my information?
A: Expert Answers complies with all 8 principles of the Data Protection Act. Any information supplied will be handled with care and the highest levels of security. Your personal data will be stored in the UK. Any information supplied by you will only be used to administer your relationship with Expert Answers. We do not sell or trade data with any third parties, unless you ask us to in writing. Experts don't know who you are and you don't know who they are.
Our legal advice service is totally confidential anonymous and secure. Feedback from our users tells us they can be more candid when asking a question knowing our solicitors online advice service is both anonymous and confidential.
We do not need to know your name as we do not feel it necessary in order to answer your question. We treat your information with utmost confidence and security.
Beware of a website asking for your details before they have even answered your question. In our (considerable) experience these websites are capturing your data to sell to third parties and known as lead generation.
The only thing we require is a valid email address in order to send you notifications when your answer is ready.
Q. How do I obtain a refund?
A. Your payment is held in a PayPal account and is only paid to Expert Answers once you have clicked to "accept" the full answer from one of our Experts. If you do not click "accept" the full answer you can request your payment is refunded in full. Use the form on our contact page and select refund from the drop down menu.
Q: Who are Expert Answers?
A: Expert answers was founded by two UK solicitors and an ecommerce consultant. All the founders felt there was an easier way to get advice from quality solicitors to legal questions at an affordable price.
Q: What type of questions can you answer?
A: Expert answers has legal Experts covering all areas of UK law not limited to but including the following areas:
leasehold advice, divorce advice, business advice, inheritance tax, estate taxes, speeding fines, speeding tickets, parking ticket fines, in bankruptcy, employment advice, employment laws
Q: Where are Expert Answers based?
A: Expert Answers is a UK based company registered in England & Wales, whose registered office is in Cheshire. There are other questions and answer sites on the internet, before parting with your hard earned money ensure you know where they are based.
Q: Who really answers my questions?
A: Your questions will be answered by legal experts qualified in their particular field. All experts on Expert Answers credentials are verified by us once we are confident they have the skills required then and only then will they be allowed to answer questions. Unlike other free legal advice sites where question will be answered by either unqualified or teenagers answering from a script. Expert Answers has only qualified experts in fact some of the best solicitors and barristers in the UK will answer your questions.
Expert Answers is the only question and answer website in the UK that is owned, managed and moderated by practicing solicitors.
We have some of the best solicitors available to give divorce advice, employment advice, business advice and consumer advice. Any area of UK law, you will find we have some of the best solicitors waiting to answer your questions.
Q: How do I know the answer given by an Expert is correct?
A: To many questions there is often not a black and white answer. Expert's advice often vary. If you wish to have a wide range of answers then simply ask the question again, but asking for a different opinion from a different Expert. Bear in mind that the two opinions may be the same. Even if opinions are the same, Experts may have different ways with dealing with the particular problem. If both answers are different, please accept one. If the same, please accept either or both.
Q: How long will it take for me to get an answer?
A: Sometimes answers come back within minutes if an Expert with the knowledge you are looking for happens to be online when you post your question. We aim to have all questions answered within two to three hours and in any event within twenty four hours at the latest. Your question may require additional research or the Expert may require additional information.